Approaching Conflicts
There are 5 different styles to deal with the conflict.
- Competing
- Accommodating
- Avoiding
- Collaborating
- Compromising
Each style is appropriate in particular contexts and learning how to be strategic when approaching conflict is ideal.
First, assess your situation: What is the most important to you? Team? Organization? Is it the goal or is it the relationship involved?
- When the relationship matters the most, use the collaborating or accommodating strategy;
- If the goal is vital to maintain, above all else, use competing or collaborating strategies;
- When the result and relationship are both relatively important to you, a compromising style will probably be most effective;
- If neither the goal nor relationship matter, avoiding conflict may be the best bet.
Accommodating
The accommodating style is unassertive and cooperative. Typically a person using this conflict mode neglects his or her needs to satisfy the concerns of the other person.
Catch phrase: «It’s ok with me, whatever you want.» “+” : Can preserve harmonious relationships, can admit there is a better way “-“ : Can lead to resentment by not getting your needs met, can diminish your influence. |
Competing
The Competing style is a power-oriented mode with the goal to win. In this mode the individual aims to pursue one’s agenda at another’s expense.
Catch phrase: «My way or the highway.» “+”: Decisive, assertive, addresses personal needs “-“: Can damage relationships, shut others down |
Avoiding
The avoiding style’s goal is to delay. In this mode there is indifference to the outcome to the issue and the relationship and the person withdraws or postpones dealing with the conflict.
Catch phrase: «I will think about it tomorrow.» “+”: Delays may be useful “-“: Avoidance builds up and then blows, important issues don´t get dealt with, it can take more energy to avoid then deal at times |
Collaborating
The collaborating style’s goal is to find a win-win situation. Typically this mode is concerned with finding creative solutions to issues that satisfy both individual’s concerns. It takes time and effort.
Catch phrase: «Two heads are better than one.» “+”: Finds the best solution for everyone, which leads to high commitment, higher creativity in problem solving, team-building “-“: Takes time and energy; if applied to all conflicts it can be draining and unnecessary. |
Compromising
The compromising style’s is goal to find a quick middle ground. Parties find an expedient, mutually acceptable solution by having each person give up something and split the difference.
Catch phrase: «Let’s make a deal.» “+”: Fixes things quickly, satisfies needs of both parties, finds temporary settlements to complex issues, has backup up strategy when competition or collaboration fails. “-“: Can play games, bypass longer-term solutions, compromises found may be dissatisfying and may need to be revisited. |
Vocabulary
Compete | Соревноваться | Damage relationship | Разрушить отношения |
Accommodate | Приспосабливаться | Shut people down | Оттолкнуть людей |
Avoid | Избегать | Indifference to the outcome | Равнодушие к результату |
Compromise | Идти на компромисс | Withdraw | Ретироваться |
Collaborate | Сотрудничать | Postpone dealing with conflict | Не спешить ввязываться |
Approach conflict | Подходить к конфликту | Find creative solutions | Найти творческое решение |
Appropriate | Соответствующий | Take time and effort | Требовать времени и усилий |
Particular context | Определенный контекст | High commitment | Высокая приверженность |
Assess a situation | Оценивать ситуацию | Can be draining | Может быть энергозатратным |
Involve relationship | Вовлекать отношения | Expedient | Целесообразный |
Matter | Иметь значение | Mutually acceptable solution | Взаимоприемлемое решение |
Maintain a goal | Придерживаться цели | Make a deal | Договориться |
The best bet | Лучшая ставка/решение | Temporary settlement | Временное решение |
Neither …nor | Ни … ни | Have back-up strategy | Иметь запасную стратегию |
Unassertive | Ненавязчивый | Resentment | Негодование/обида |
Cooperative | Сотрудничающий | Diminish one’s needs | Преуменьшать свои потребности |
Neglect one’s needs | Пренебрегать своими интересами | To pursue one’s agenda | Следовать своему плану |
Satisfy concerns | Удовлетворять интересы | At smb’s expense | За чей-то счет |